Terms & Conditions Spins – A Complete Guide for Malaysian Players

Welcome to Spins, an online betting platform operated under the domain spins.express. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", or "You") and Spins ("Company", "We", "Platform"), governing your use of all services offered through this platform.

By registering an account, making a deposit, or using any part of the Spins platform, you confirm that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the Spins platform.

Spins offers Sports Betting across more than 30 sports, including Malaysia Super League and EPL football, BWF badminton, NBA, esports, and more, alongside a Live Casino with real dealers and online poker — all on a single platform built for Malaysian players, with transactions in MYR.

To use the Spins platform, you must meet all of the following criteria at all times while using our services:

• Minimum Age Requirement: You must be at least 18 years of age. This is an absolute requirement and is non-negotiable. Spins employs multiple age verification mechanisms and reserves the right to request identity documents (MyKad, passport) at any time.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals under legal guardianship or who have been declared bankrupt are not eligible to use this platform.
• Not a Excluded Individual: You are not an individual who has self-excluded from gambling through any self-exclusion scheme, or who has been prohibited by any authority from participating in gambling activities.
• Personal Use: You are using your Spins account for personal use only, and not on behalf of any third party or for any unauthorised commercial purpose.
• Legitimate Source of Funds: Funds you deposit into your Spins account must come from a legitimate and legally permissible source. Spins does not permit the use of the platform for money laundering or the financing of any illegal activity.

Creating an account with Spins is free and takes less than 2 minutes. However, there are a few important conditions that must be met during and after the registration process:

• One Account Only: Each individual may only hold and operate one Spins account. Owning multiple accounts — whether under the same name or different names, different email addresses, or different phone numbers — is strictly prohibited. Violations of this rule will result in the closure of all associated accounts and the freezing of all balances without exception.
• Accurate and Truthful Information: All information you provide during registration and throughout your use of the platform must be accurate, complete, and up to date. This includes your full name, date of birth, email address, phone number, and any other details requested. Providing false information is a serious breach of these Terms.
• Account Security: You are solely responsible for keeping your account password secure. Spins will never ask for your password via email, SMS, or any other channel. If you suspect unauthorised access to your account, contact Spins support immediately at support@spins.express.
• Account Verification: Spins reserves the right to require players to undergo a Know Your Customer (KYC) process at any time, particularly before processing withdrawals above certain thresholds. Verification may require a copy of your identification document (MyKad or passport) and proof of address.

Spins supports a range of deposit methods popular in Malaysia. All transactions are processed in MYR with no currency conversion fees or hidden charges.

Supported deposit methods:

• Minimum Deposit: RM 10 for all supported payment methods.
• Processing Time: Deposits are typically credited to your Spins account within 30 seconds of a successful transaction. If a deposit does not appear within 10 minutes, please contact our support team with your transaction reference.
• Account Ownership: You must use a payment method registered in your own name. Spins does not accept deposits from third-party accounts. Any deposit suspected to originate from a third party may result in account suspension pending verification.
• Deposit Limit: Spins encourages players to set daily, weekly, or monthly deposit limits as a responsible gambling measure. Once a limit has been set, it cannot be increased for 24 hours after the request is submitted.
• Currency: All deposits, account balances, and withdrawals are in Malaysian Ringgit (MYR). Spins does not accept foreign currencies directly.

Spins is committed to processing withdrawals promptly and efficiently. The following terms and procedures apply to all players:

• Minimum Withdrawal: RM 30 per withdrawal request.
• Processing Time: Withdrawals are processed within 30 minutes to 2 hours, depending on your chosen method and account verification status. E-wallet withdrawals are typically faster than bank transfers.
• KYC Verification: First-time withdrawals or withdrawals above a certain amount require players to complete an identity verification (KYC) process beforehand. This is a standard security measure that protects all players from unauthorised use.
• Withdrawal Methods: Withdrawals may only be made via the same method used for the deposit, or to a Malaysian bank account in the same player's name. This is a standard industry anti-money laundering measure.
• Bonus Balance: If there is an active bonus in your account, the associated wagering requirements must be met before any cash withdrawal linked to that bonus can be processed.
• Incomplete Withdrawal: Spins reserves the right to decline or suspend any withdrawal request that does not comply with these Terms, involves an account under investigation, or cannot be satisfactorily verified.

Spins offers a range of bonuses and promotions to both new and existing players. All bonus offers are subject to the following terms:

• One Bonus Per Promotion: Each Spins promotion may only be claimed once per player or household. Attempting to claim the same bonus using multiple accounts is a serious violation.
• Wagering Requirements: Every bonus received is subject to the wagering requirements clearly stated in the relevant promotion terms. For example, a RM 100 bonus with a 10x wagering requirement means you must wager a total of RM 1,000 before the bonus funds can be converted into withdrawable cash.
• Bonus Validity Period: All bonuses have a limited validity period. Any bonus not used within the specified period will expire automatically without further notice.
• Bet Limits During Active Bonus: While a bonus is active, a maximum bet limit per match or per hand may apply. Exceeding this limit during an active bonus may result in the cancellation of the bonus and any associated winnings.
• Eligible Sports and Games: Not all bet types and games contribute equally toward bonus wagering requirements. Certain Sports Betting markets with very low odds, as well as select casino games, may be excluded or contribute at a reduced rate.
• Spins' Right to Cancel Bonuses: Spins reserves the right to cancel bonuses and void winnings associated with a bonus if a player is found to have breached the promotional terms or these general Terms and Conditions.

Spins' Sports Betting service covers more than 30 sports, including Malaysia Super League and EPL football, BWF badminton, NBA, Grand Slam tennis, MPL Malaysia esports, UFC, ONE Championship, and more. The following conditions apply to all Sports Betting activity on Spins:

• Bet Acceptance: Spins reserves the right to decline or limit any bet at any time without providing a reason. This includes bets from players displaying abnormal betting patterns or behaviour that compromises market integrity.
• Match Results: Official results issued by the relevant tournament organising body are final and binding for bet settlement purposes. In the event of a dispute regarding results, Spins' decision is final following a thorough review of all available evidence.
• Match Cancellation: If a match is cancelled, postponed by more than 24 hours, or moved to a materially different venue, all unresolved bets will be voided and the funds returned to the player's account.
• Live Betting: Bets placed during a live in-play match are subject to system verification before being accepted. Spins reserves the right to void any live bet accepted due to a technical error or clearly incorrect odds.
• Odds Errors: If the odds displayed are clearly incorrect as a result of a system error, Spins reserves the right to void the bet and refund the wager to the player, regardless of whether the bet had already been accepted.
• Parlay: Parlay bets combining multiple matches will only be settled once all matches in the parlay are completed. If one match in a parlay is cancelled, that leg will be removed from the parlay and the odds adjusted accordingly.

In addition to Sports Betting, Spins offers a Live Casino with real dealers and an online poker platform. The following additional conditions apply to these products:

• Live Casino: Spins live casino games — including baccarat, blackjack, roulette, and sicbo — are streamed in real time, with outcomes determined by the actions of a live dealer. The Return to Player (RTP) for each game is available upon request from our support team.
• Casino Technical Disruptions: If a live casino game is disconnected due to a technical issue before completion, any unfinished hands or rounds will be declared void and all wagers refunded. Winnings that have not been credited due to a technical disruption will be investigated and resolved within 24 hours.
• Online Poker: The Spins poker platform uses a certified Random Number Generator (RNG) to ensure fair card distribution. Players compete against real opponents — Spins only charges a clearly disclosed rake (table fee) as stated in the table information.
• Poker Collusion: Collusion between poker players — cooperating to disadvantage other players at the same table — is strictly prohibited. Spins employs a sophisticated collusion detection system, and any player confirmed to have engaged in collusion will have their account permanently closed.
• Table Limits: Every Live Casino and poker table has clearly stated minimum and maximum bet limits. Players are responsible for checking these limits before joining a table.

The following actions are strictly prohibited on the Spins platform and may result in immediate action, including account closure and fund freezing:

• Registering more than one account or using another person's account
• Providing false or misleading personal information
• Using automated software, bots, or scripts to interact with the platform
• Exploiting any technical bugs or system vulnerabilities — players who discover a bug are required to report it to the support team
• Engaging in collusion or agreements with other players to manipulate betting or game outcomes
• Using illegally obtained funds or engaging in money laundering
• Abusing the bonus or promotions system in a manner not intended by Spins
• Sharing your account with another person, including family members
• Threatening, harassing, or behaving inappropriately toward Spins support staff
• Circumventing bet limits by splitting bets into smaller units to avoid detection

A Spins account may be closed under the following circumstances:

• Closure by Player: You may close your Spins account at any time by contacting our support team. Prior to closure, all valid balances and outstanding winnings will be returned to you once the verification process is complete.
• Temporary Suspension by Spins: Spins reserves the right to temporarily suspend an account during an investigation into any suspected breach of these Terms. The player will be notified and given the opportunity to provide an explanation.
• Permanent Closure by Spins: Serious breaches of these Terms — including fraud, money laundering, collusion, or the use of multiple accounts — may result in permanent account closure with no possibility of reinstatement.
• Closing Balance: In cases of closure due to fraud or serious violations, Spins reserves the right to freeze and forfeit account balances. For closures arising from other reasons, any valid balance will be returned to the player within a reasonable timeframe.

Spins takes the privacy and protection of players' personal data very seriously. The collection, use and storage of your personal data is governed by the Spins Privacy Policy, which forms part of these Terms.

• Your personal data is collected solely for purposes related to the provision of Spins' services, identity verification, payment processing and legal compliance.
• Spins uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Spins does not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Spins may share your data with the relevant authorities when required to do so under Malaysian law.
• For full details on our privacy practices, please read Privacy Policy Spins.

Spins is fully committed to promoting responsible gaming. The platform provides a range of tools and resources to help players stay in control of their betting activity.

• Adjustable Deposit Limits: Players may set daily, weekly or monthly deposit limits in their account settings. These limits take effect immediately and cannot be increased within a 24-hour period.
• Account Break: Players can activate an account break for 24 hours, 7 days, 30 days, or a custom period. During the break, no betting activity or deposits can be made.
• Self-Exclusion: Players who require more substantial support may apply for a long-term self-exclusion that cannot be reversed. Excluded accounts cannot be reopened during the designated period.
• Minimum Age: The Spins platform is intended for users aged 18 and above. Parents and guardians are encouraged to use parental control software to prevent access by minors.

For more information, please visit the Responsible Gambling us.

To the extent permitted by applicable Malaysian law, Spins and its related companies, directors, employees, and partners shall not be liable for:

• Any betting losses incurred by the player while using the platform
• Technical disruptions, server downtime, or internet connectivity issues beyond Spins' control
• Indirect, consequential, or exemplary losses arising from use of the platform
• Actions by third parties, including payment service providers or technology suppliers
• Betting decisions made based on information displayed on the platform — all betting decisions are entirely the player's own responsibility

Spins' liability to any individual player, under any circumstances, shall not exceed the player's net deposit amount in the 30 days preceding the liability claim.

If you have any complaint or dispute relating to your use of the Spins platform, please follow the procedure below:

1. Contact Customer Support: The first step is to contact the Spins support team via live chat on the platform or by email at support@spins.express. Provide full details of your complaint, including your account number, date of the incident, and any other relevant information. We will investigate and respond within 48 hours.
2. Escalation to Manager: If you are not satisfied with a first-level support response, you may request escalation to a senior support manager. We are committed to reaching a fair resolution for all parties involved.
3. Final Decision: Spins' decision, following a thorough review of all relevant evidence, is final in all matters relating to our platform and services. Players will be notified of this decision in writing.

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute that cannot be resolved through Spins' internal channels will be referred to the relevant authorities.

Spins reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in services, technology, applicable laws, or platform policies.

• Any significant changes to these Terms will be communicated to players via in-platform notifications and/or email to the registered address.
• At least 7 days' notice will be given before any amendment takes effect, except in circumstances requiring immediate changes for security or legal compliance reasons.
• Continued use of the Spins platform after the effective date of any amendment constitutes acceptance of the updated terms.
• If you do not agree with any amendment, you have the right to close your account before the amendment takes effect.